_PRIVACY
Privacy at Facefirst
We collect as little as possible, and we never sell your details. Here is a simple overview of what happens with the details you give us, and the choices you have.
What we collect
Only what you fill in yourself in our contact form: email, phone number, optionally your website and your message.
In addition, if you consent, we may use analytics and marketing tools that collect technical data about your visit, such as page views, device type and how you reached the site.
The contact form
When you submit the form, your enquiry is stored in the database we use for the website (Lovable Cloud) and sent as a notification to our email through the email service we use for delivery, so we can get back to you. We reply to the address you gave us.
A contact enquiry is not consent to newsletters or other marketing – we never add you to a list.
Cookies and consent
Necessary technologies are always used to make the site work and to remember your cookie choice. Optional analytics and marketing cookies are only set if you consent.
Google Tag Manager and the Google tag load on every visit, but with storage denied until you choose. Before your choice, Google may receive cookieless signals (for example that a page was viewed), without cookies.
Analytics: Google Analytics 4 – to understand how the site is used so we can improve it. Requires analytics consent.
Marketing: Google Ads, Meta Pixel and the OpenAI pixel (ChatGPT Ads) – to measure and improve our campaigns. Meta and OpenAI are only activated with marketing consent. Measuring contact enquiries as conversions follows the consent for the relevant category.
ChatGPT Ads (OpenAI): the pixel only loads after current marketing consent. It measures page views and successful contact enquiries, and may normalise and hash supported contact details (for example email and phone) locally in the browser with SHA-256 before the hashed values are sent to OpenAI for ad matching. Raw email or phone numbers are not sent through this matching, but hashed values are still personal data.
Our app does not send message content or the website address you enter in the form to analytics or advertising tools.
OpenAI sets the cookies __oppref (up to 30 days) and __obref (up to 365 days). They are removed when you withdraw marketing consent.
How to withdraw your consent
Choose “Cookie settings” at the bottom of the page. There you can change or withdraw your choice at any time. Future tracking then stops, and relevant analytics and marketing cookies are cleared.
Who processes your details
The website runs on Lovable (hosting and Lovable Cloud), which also stores contact enquiries. Email notifications are sent through the email service connected to the website. The contact form works regardless of your cookie choice, including without marketing consent. Google (Tag Manager, Analytics 4, Ads) processes data as described above, and Meta (Pixel) and OpenAI (ChatGPT Ads) only with marketing consent.
Beyond the providers listed here we do not share your details, and we never sell them.
How long we keep your details
We keep enquiries only as long as needed to follow up the conversation with you, and delete them afterwards. Retention in the analytics and advertising tools follows the settings in those services.
Your rights
You can at any time ask to see, correct or delete the details we hold about you. Send an email to ej@facefirst.no and we will sort it quickly.
Questions about privacy?
Send an email to ej@facefirst.no, or call Elias on +47 45 42 00 04.